Program Manager, Community
Again, the salary range is really wide, and the low end sucks. But everything else seems pretty straightforward.
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Senior Manager, Trust and Safety Operations (Americas)
The salary is suspiciously wide, and, in my opinion, the low end is too low for a role this senior. Otherwise, it seems like a standard Trust & Safety Ops role.
Sr. Policy Manager, Trust & Safety
I am really struggling to understand this role at Match Group in comparison to the Trust & Safety Policy Manager role at Tinder (one of the dating apps in Match Group's portfolio).
Trust & Safety Policy Manager
I'm upgrading this to Tread Carefully based on their wisdom, but I'm still concerned that the junior title and experience requirements coupled with the pretty senior job duties is not a great mix for success.
Customer Success Engineer II
I was still mostly on board until I saw the salary. They want a discount engineer. LOL K!
Enforcement Lead, Trust & Safety
I continue to wish that Anthropic would address how they're mitigating the mental health risks of Trust & Safety work, and there are some minor flags ("fast-paced environment," hello darkness my old friend), but it's a solid Eh, It's Probably Fine.
Helpdesk Analyst
Overall, I'm going to put this in Eh, It's Probably Fine, with a caveat that I really think anyone applying to this role ought to press hard on the "demonstrate grace under pressure" bit.
Enterprise Customer Experience Manager
When I see the word "diplomatic" or any variation, I immediately start to worry about internal collaboration culture (or lack thereof).
Director, Trust & Safety
They mention that this role has global responsibilities a few times, and as much as I appreciate the close relationship with Support, considering the scale of the work, I think this should really be a VP-level title.
Manager, Trust and Safety
Can we not? Can we just not require a T&S professional to have a "fun" attitude, especially when you haven't given any space to explaining how you'll care for their mental well-being? Ugh. Honestly, that pisses me off enough to put this into Tread Carefully.
Customer Experience Lead
Let's review: this is a lead role for managing multi-channel support agents, offering frontline support yourself, and executing duties that should be undertaken by a possibly fictional Director. For $20-$25 in Oakland, CA. Talk about some branding!
Manager, Safety and Integrity Analysis
Putting this in Eh, It's Probably Fine because the salary is quite wide and I'd like to see the title be a bit more senior given the required qualifications, but otherwise it's nice to see a T&S JD written with such obvious care and skill.
Quality Assurance Program Lead, Trust & Safety Operations
So this job closed and then re-opened at some point since early February. Which, uh, seems like not the greatest sign, you know?
Head of Customer Experience
The company has an informative Careers page and the job duties make sense overall, but I'm going to say Tread Carefully for this one.
Customer Support Manager (Hybrid)
All of this together paints a worrying picture of internal culture, especially how it relates to what's expected of the Support function.
Director, Customer Support
How good are you at plastering on a smile while a middle-aged white dude is screaming at you?
Senior Technical Support Engineer
This company and job has the dubious honor of spawning not one, but TWO new BJB entries. I bet you can guess which ones.
Senior Support Specialist APAC
There certainly could be a language barrier here, but all of the Support role descriptions from this company are odd in the same ways.
Sr. Manager of Customer Support - SaaS Spend Management
The duties make sense for the title and seniority. This role seems to have actual authority to drive the strategy and resources of their team. The benefits look great. So I am genuinely sad to put this in Tread Carefully.
Vice President of Customer Success
See Finout's Senior Technical Support Engineer role for red flags so red they're bleeding into this job description, too.
Customer Support Specialist
I mean, I certainly dreamt of going to school for 4-6 years and earning a technical degree and THEN WORKING FOR ANOTHER 4+ YEARS to make $25 an hour for a company that won't even deign to give me a title that reflects the level of work I'm doing. WHERE DO I SIGN UP.
Customer Success Manager
Honestly, this job description is a mess. Repeated paragraphs and sections, overly business-speaky, and poorly edited and formatted.
Support Engineer
Genuinely one of the most diverse companies I've seen so far. And the rare case where a company claims diversity as a value and is clearly backing that up with their hiring. Cool!
Senior Support Specialist LATAM
There certainly could be a language barrier here, but all of the Support role descriptions from this company are odd in the same ways.
