Manager, Customer Onboarding
Well, we're certainly building a narrative here, aren't we?
Jobs
Showing of 412 jobs
Director, Customer Success
Man, I really want to put this in Eh, It's Probably Fine, but alas, they claim a competitive salary without then sharing the salary. So – well, you know how this ends.
Technical Support Engineer - UK
It's our job as leadership to create an environment of respect for our customer support teams among our customers. If things are so bad that you have to specify "professional resilience" in your candidates, that's a failure of leadership and the company, not in potential candidates.
Technical Support Engineer – L3
I understand that it's customary for there not to be salary transparency in international roles, but I refuse to excuse companies simply because they're not required to have it, *especially* when they claim to offer competitive salaries.
Client Success Manager
This one is reader-submitted, and y'all. We're whipping out "unclear if you're joining a cult or a company" for maybe the first time ever, and I HAVEN'T EVEN LOOKED AT A JOB LISTING YET.
Customer Success Manager, Strategic Accounts
I debated on whether to rate this one as Tread Carefully or BINGO, and decided on BINGO because of the EEO statement.
Customer Success Manager, High Touch
This job was fine, fine, mostly fine until we hit the last bits of it, and then it started telling one hell of a story.
Technical Support Representative
I'm on the fence about Drata's "rules" – on the one hand I appreciate the rules are highly visible and clear. But there are also more elements of toxic startup philosophy than I am personally comfortable with.
VP, Customer Success and Technical Operations
I'm pretty impressed with the job description overall. They manage to convey the qualities they're looking for without being unnecessarily prescriptive or ableist, they seem to understand well what they're looking for, and the stated goals are unusually grounded for a VP of Success position.
Senior Technical Writer
I know this is a bit outside Support knowledge work, but I think it'd be a good fit for CX folks. The position seems fine, and the pay is great.
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Customer Success Specialist, Financial Services
This role has the same weird (and ableist) culture signals as the other roles from this company. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.
Product Specialist
This role has the same weird (and ableist) culture signals as the other roles at this company. And while there is salary transparency here (likely due to state laws requiring it, which is also a culture signal), the application asks for your target comp range, so into Tread Carefully it goes.
Customer Success Manager (B2B - Presales)
This role has the same weird (and ableist) culture signals as the other Manager roles. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.
Product Specialist
This role has the same weird (and ableist) culture signals as the Manager role. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.
Product Specialist, Manager (Post Sales)
I'm just a girl, standing in front of a faceless company, asking them to stop saying this ableist bullshit.
Product Specialist, Manager (Pre Sales)
This role has the same weird (and ableist) culture signals as the other Manager roles. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.
Associate Customer Success Manager
Nothing in particular is jumping out at me, but I confess I did skim. Did I mention it's long? Also that salary is as wide as the JD is verbose. One might say comically so.
Enterprise Customer Success Manager
Still as obnoxious as the other two listings on the job board.
Customer Support Manager
I can tell you that I think they're asking too much from a Manager-level role, and I think the evolution in their Support approach is a bad signal for the function and the company's future. Tread Carefully.
Vice President, Customer Support
On the one hand, the company has obviously put a lot of effort into thoughtful recruitment and in employee benefits. On the other, there are some flags here that I'd ask about.
Sr. Manager, Learning & Quality, Ring Technical Customer Support
Reading through the job description, the title seems misleading—this feels more like an AI content automation position than a Knowledge & Education one.
Director, Support Operations
If you've been taking a shot every time they exclaim you should be energized by something, you are already drunk and we haven't even gotten out of the introduction.
Community Manager
This seems like a somewhat hybrid role between standard Community work and Support work, which I always enjoy seeing. Given the duties, I do wish this were a more senior title, although the pay is great regardless.
Manager, Trust & Safety Complex Investigations
Again, such efficiency at getting to BINGO! Also, after all those super-specific requirements, "must have ethics" is sincerely hilarious.
