Jobs

Sep 8, 2024

Registered Customer Experience Representative

This one is somewhat better for having lower requirements, but still. Boo.

Sep 8, 2024

Customer Experience Representative, Advanced Services

I take back everything I said about positive culture signals at Robinhood. It's enough to make you ask yourself: What would Robin Hood do in this situation?

Sep 8, 2024

Customer Experience Manager, Platinum Desk

Overall, there are positive culture signals for the company, but I'm concerned that this position will be stretched too thin to provide the leadership and mentorship Robinhood wants to see, and there's some scope creep I'd ask about as an interviewee.

Sep 8, 2024

Manager of Elite Customer Experience

This is the job description equivalent of that "This is fine" cartoon.

Sep 7, 2024

Director, Healthcare Support & Operations

Maybe it's just me, but it feels like they're asking this Director position to do a lot. It almost reads as if they asked ChatGPT for a Director of Support & Ops job description and then didn't whittle it down at all to fit this specific role.

Sep 7, 2024

Director, Customer Experience

Y'all, the noise I made when I saw "CX Director, MeUndies" in the #jobs channel in ElevateCX. WOOOOOOOOOO. Okay, for real. I can do this. I am a serious professional.

Sep 1, 2024

Vice President, Customer Care

You should do a general internet search for Therapy Brands. The results are...not good, particularly in light of the fuss they make about how awesome they are on their Careers page.

Sep 1, 2024

Technical Support Engineer

I don't know, y'all; my spidey sense is tingling with this one. It could be nothing, but just...tread very carefully.

Sep 1, 2024

Customer Success Manager

*MC voice* Ladies, gentlemen, and variations thereupon: here we have the latest and greatest in corporate employee management: Sparring sessions! For when verbally berating your employees just isn't enough. The beatings will continue until performance improves.

Sep 1, 2024

Customer Experience Representative

If the job descriptions mentioned tiny little things like compensation and benefits, I might not judge them so harshly, but it doesn't.

Sep 1, 2024

Customer Experience Agent

There's not a ton here, but what is here points to BINGO: no benefits, no salary transparency, and not-great culture signals.

Sep 1, 2024

Customer Success Engineer

Yes, I am putting this in Green Means Go despite no salary transparency, only because the hiring location is Europe / Middle East / Africa, which is so broad that it makes giving an actual salary range genuinely difficult, and everything else is just positive signals.

Sep 1, 2024

Customer Success Manager

I thought this was probably otherwise okay until we hit the "Personal Characteristics" section, which was just one red flag after another. Not to mention the "What's In It For You?" section contains no actual benefits, and we've got ourselves a BINGO.

Sep 1, 2024

Technical Customer Success Manager

Kong shows their heart in their values and in the job description. I can see the shape of what they're trying to do, so I'm willing to extend the benefit of the doubt and assume they'll grow over time. I guess we'll see what I hear and how they fare in future JDs!