California
Privacy Operations Specialist
The "ambiguous environments" bit stands out to me in particular, since all of the responsibilities of the role seem pretty concrete in scope – so where's the ambiguity coming from?
Senior Manager, Moderation Operations, Trust & Safety
See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.
Knowledge Management Lead, Trust & Safety Operations
See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.
Product Support Manager, Payments
Roblox apparently employs over 2000 people. I have combed through every single Careers-related page, even watched every video, and I honestly can't tell you if a single Black person works there.
Technical Services Engineer
Strangely wide salary range, although it may be because they'll consider entry-level candidates.
Vice President, Global Incident Management & Escalations
Very wide salary range, but high enough that I don't think it really matters.
Product Support Specialist
Yes, it's AI. I'm as surprised as you. The job description is honest and straightforward, the compensation is fantastic for a role at this level, the benefits are great, the job application is thoughtful and not burdensome to applicants, and their Careers page is clear and informative. Wild, huh?
Threat Investigator, Child Safety
Considering the highly sensitive investigations required and the disturbing content involved, Meta doesn't talk at all about how they'll support the mental health of the person in this role.
Manager, Trust and Safety
My friends. As a CX leader, I advise you to think very carefully before working in Trust & Safety for a company that routinely launches products before they've fully considered the risks and tactical challenges involved with said products.
Senior Director, Trust & Safety
Excellent benefits, including 4-day work weeks. That *might* have something to do with the Kickstarter union. I'm just saying.
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Senior Director, Community
The salary range is great, if not really wide. My biggest concern is they're asking for 12+ years of experience in managing online communities, which could be fine if they count non-work experience.
Customer Support Manager
They repeat "dynamic environment" a lot. There are several other Success and Support roles open and the ones I've seen are pretty fair compensation-wise, so worth a look if working in a "fast moving dynamic environment" doesn't phase you.
Head of Support Engineering
This is a critical role within the Engineering organization leading and scaling our Support Engineering team. You will own and drive Tecton’s customer-facing support efforts to the next level to provide a phenomenal user experience.
Director of Product & Operations, Customer Experience
We are seeking a Director of Product & Operations, Customer Experiencee to lead our Customer Support and Moderation teams as well as lead Product initiatives related to internal tooling and Trust & Safety.
Senior CX Strategy and Operations Manager
Job application is through Workday. My condolences.
Support Team Lead
The company claims this comp is highly competitive, however considering the duties of the role and the (at their own admission) highly-complex product and the fact it’s a FinTech company, I’m calling bullshit. Otherwise, it seems fine.
Multiple Positions
Even aside from the problems in individual descriptions (of which there are plenty), having “Check out our open roles and see if you can make the cut” on your Careers page is an automatic Bingo for me, sorry not sorry.
Senior Manager, BI Customer Experience
Job application is through Workday. My condolences.
