This is a critical role within the Engineering organization leading and scaling our Support Engineering team. You will own and drive Tecton’s customer-facing support efforts to the next level to provide a phenomenal user experience.
I'll give Mosiac props on owning their job descriptions – I definitely think a person wrote this.
As Director of Product Support, you’ll lead a team of knowledgeable and dedicated associates and managers in their work to support and grow our creators’ businesses while maintaining performance KPIs.
This one is listed under two different titles for a total of 4 times on their website. Not sure what’s up with that.
Job application is through Workday. My condolences.
Neither the title nor the compensation is aligned with the duties of this role, especially considering it’s on-site in NYC.
Our VP Customer Experience (CX) reports to the CEO and leads the three core teams delivering value across our entire customer portfolio - Customer Success, Professional Services and Global Technical Support.
This is an alarmingly low salary for what appears to be at least 3 roles in one. Other flags: poorly edited job description, random mentions of required skills unrelated to job title, generic offering of “Benefits and health insurance.”
The company claims this comp is highly competitive, however considering the duties of the role and the (at their own admission) highly-complex product and the fact it’s a FinTech company, I’m calling bullshit. Otherwise, it seems fine.
Job application is through Workday. My condolences.
Job application is through Workday. My condolences.
