Remote
Roles that allow you to work full-time from your home or other location determined by you.
Senior Support Specialist, Payroll
10 YEARS OF EXPERIENCE for at most $67k at a SaaS company? Am I reading that right? WHAT THE HELL.
Sr. Customer Experience (CX) Operations Manager
You should take a drink of water every time you come across the word "operation" or a derivative in this job listing. You'll be really hydrated.
VP, Trust & Safety
Don't love their use of "evangelize" in regards to working with stakeholders; there are plenty of alternatives for describing advocacy that don't have religious-extremist undertones.
Senior Community Manager
I know this title is Senior Community Manager, but given the duties of the role I'd expect it to be Head / Director of Community (unusually, though, the compensation is pretty spot on even if the title isn't).
Customer Success Specialist
Not clear if it's US-Remote or Remote-Worldwide. Misalignment between duties/requirements and title/seniority. No mention of benefits anywhere that I can find, and application asks for desired pay.
Senior Director, Trust & Safety
Excellent benefits, including 4-day work weeks. That *might* have something to do with the Kickstarter union. I'm just saying.
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Technical Support Engineer
My biggest concern is that the pay seems really low for what reads like a mid-level Engineering job description – reads to me like they're trying to get a Dev on the cheap by placing them under Customer Success.
Customer Success Manager, Public Sector
Y'all, the Company Careers page BINGOed before I even got to the job description, which actually looks fairly normal (if only available on LinkedIn). Not that I think y'all are doing this, but if anyone is, this is a really good example of why you can't just apply to a role based off a job listing.
Customer Support Manager
They repeat "dynamic environment" a lot. There are several other Success and Support roles open and the ones I've seen are pretty fair compensation-wise, so worth a look if working in a "fast moving dynamic environment" doesn't phase you.
Customer Experience Manager
This seems intentionally worded to be confusing: "Exceptional 401k Match: We've got your financial future covered. Enjoy an 80% match of the first 10% deferral."
Head of Support Engineering
This is a critical role within the Engineering organization leading and scaling our Support Engineering team. You will own and drive Tecton’s customer-facing support efforts to the next level to provide a phenomenal user experience.
Manager of Customer Support
The application requires you to create an account with Dayforce, which seems like an even more corporate Workday, which I honestly didn't think was possible.
Supervisor, Technical Support
This is another wide salary range, but seeing as they're open to folks who are newer as managers, I actually think it's a good thing.
Customer Experience Representative
I've gotten multiple reports of this being a shady company with especially shady hiring practices. It also appears the Department of Labor is investigating them over unpaid overtime hours for its contractors.
Supervisor, Customer Success
Basically a can of Chock Full O' Nopes.
Senior Manager, Customer Success Management
Suspiciously wide salary range.
Technical Support Specialist
A bilingual candidate with a bachelor's degree in computer science and technical expertise in cloud applications, mobile computing, and hardware device troubleshooting should not be making $35,403 to $59,500. I mean, come the fuck on.
