Knowledgebase & Training Associate, CX
So...AI wrote this job description, and no one proofread / edited it? Cool.
The job won Bad Job Bingo. Welp.
So...AI wrote this job description, and no one proofread / edited it? Cool.
The salary range is interesting, to say the least – the low side is way too low, and I don't trust that the high side is actually on the table.
My first thought when looking at this company's Careers page was: "My god, they desperately need a middle-aged manager to decline their screentime requests an hour before bedtime."
Okay, for starters, none (save one) of the duties listed in this JD are Lead-level duties. They clearly want a discount Director/VP of Support. (And at $70k-$150k, we're talking a *real* discount.)
Ah, so they want a discount manager. Cooooool.
Every time they talk about how fun they are, another venture capitalist gets a little red flag pocket square.
I'm extremely confused. Maybe they posted the wrong job description under this job title?
Company overall seems obsessed with "critical thinking" as an attribute, which makes me picture an office where people are, like, constantly running into closed doors. "Bob, Bob! She turned the doorknob! We're free! PUT HER RESUME ON THE TOP OF THE PILE."
I'm gonna be honest: parts of this job description read to me like the unfiltered ramblings of a 40-something divorced white woman who's just discovered hot yoga.
This job description (JD) is 2-3 times longer than the Director of Customer Success JD, despite the role supposedly being much less senior. It's just weird.
I had high hopes for this one, but the "energy" verbiage, the positivity stuff, calling health and dental a "perk" instead of the very important benefits you offer your employees in exchange for their labor...it leaves a bad taste in the mouth, you know?
This one originally appeared in Tread Carefully but I got word from a reader that it might just be a scam. Approach with extreme caution.
There's a misalignment between the duties of this position and its seniority, and before you come at me with "they don't do titles! dudebro noises", they're at this very moment advertising for a Director of Engineering, so clearly they're familiar with the concept of leveling.
I think there's a lot of performance about culture happening on Pulley's Careers page, especially considering the explanation of culture they link to is a Twitter thread from 2020.
Oof, let this be a lesson to me not to finalize my notes before I look at everything. The job description is harmless enough, but the real hints at culture and work environment are in the job application.
See the Director, Customer Support listing for more on why this position also hit BINGO.
Y'all. Whenever a company mentions the actual benefits of a job as "in addition" to the PRIVILEGE and SPLENDOR of simply working for said company, as if being able to feed and provide for the health of your family is secondary to supporting an "iconic brand," well that is a major red flag.
I give them points for pay transparency, but deduct equal points for $18-$20/hr. That's shitty pay for someone with 5 years experience in "providing high-touch patient experience."
10 YEARS OF EXPERIENCE for at most $67k at a SaaS company? Am I reading that right? WHAT THE HELL.
You should take a drink of water every time you come across the word "operation" or a derivative in this job listing. You'll be really hydrated.
Not clear if it's US-Remote or Remote-Worldwide. Misalignment between duties/requirements and title/seniority. No mention of benefits anywhere that I can find, and application asks for desired pay.