Customer Experience Associate
Yeah, no. Tread Carefully.
Experience
Roles that involve elements from both customer support and success, with product assistance taking place both pre- and post-sale. Assistance can be offered via email, phone, video conference, and/or social media.
Client Experience Associate
Blah blah woof woof capitalism, but a company that wants to use you to build private wealth for others but won't deign to tell you what the compensation package is is especially hypocritical and I just cannot (Farther for me, but not for thee?).
Sr Director, Customer Experience
It is so infuriating when companies want the credit of giving a salary without actually giving the salary, which is such utter bullshit, especially from a company with stated values of "Trustworthiness" and "Accountability."
Customer Experience Team Lead
While this feels like it could be a young company still trying to figure out its culture and hiring practices, there are still some red flags that are hard to ignore, so I think it still belongs in Tread Carefully.
Customer Experience Lead
Not much to say about this one except that I'm irritated this leadership role is salaried and more adequately compensated while the frontline roles are not. That's some bullshit, Ramp.
Customer Experience Agent
I don't know about Miami, but $46.8K – $55K is shitty pay for a non-entry-level fintech support role in New York, even if it's remote.
Registered Customer Experience Representative
This one is somewhat better for having lower requirements, but still. Boo.
Customer Experience Representative, Advanced Services
I take back everything I said about positive culture signals at Robinhood. It's enough to make you ask yourself: What would Robin Hood do in this situation?
Customer Experience Manager, Platinum Desk
Overall, there are positive culture signals for the company, but I'm concerned that this position will be stretched too thin to provide the leadership and mentorship Robinhood wants to see, and there's some scope creep I'd ask about as an interviewee.
Manager of Elite Customer Experience
This is the job description equivalent of that "This is fine" cartoon.
Director, Customer Experience
Y'all, the noise I made when I saw "CX Director, MeUndies" in the #jobs channel in ElevateCX. WOOOOOOOOOO. Okay, for real. I can do this. I am a serious professional.
Customer Experience Representative
If the job descriptions mentioned tiny little things like compensation and benefits, I might not judge them so harshly, but it doesn't.
Customer Experience Agent
There's not a ton here, but what is here points to BINGO: no benefits, no salary transparency, and not-great culture signals.
Customer Experience & Service Transformation Management Manager
This job seems fine if very, very corporate.
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Enterprise Customer Experience Manager
When I see the word "diplomatic" or any variation, I immediately start to worry about internal collaboration culture (or lack thereof).
Customer Experience Lead
Let's review: this is a lead role for managing multi-channel support agents, offering frontline support yourself, and executing duties that should be undertaken by a possibly fictional Director. For $20-$25 in Oakland, CA. Talk about some branding!
Head of Customer Experience
The company has an informative Careers page and the job duties make sense overall, but I'm going to say Tread Carefully for this one.
Customer Experience
My first thought when looking at this company's Careers page was: "My god, they desperately need a middle-aged manager to decline their screentime requests an hour before bedtime."
Customer Experience Team Lead
Y'all know by now that it doesn't sit well with me when leadership roles are well-compensated and frontline roles are not.
Customer Experience Advocate
That salary is too low for what they want this role to do, especially considering it's not entry-level and they're a SaaS tech company.
Customer Experience Manager
I don't see any major flags and that's a good salary range for an early career role.
Senior Customer Experience Manager
Alma's job descriptions are pretty consistently great.
Member Experience Associate
I think the pay is a little low for the level of work this role will be doing, but then I pretty much always think CX folks should be paid more.
Sr. Customer Experience (CX) Operations Manager
You should take a drink of water every time you come across the word "operation" or a derivative in this job listing. You'll be really hydrated.
