Technical Support Engineer (L5)
Seems great, and the salary is amazing.
Mid-level
Roles requiring 3 to 5 years of CX experience.
Technical Support Engineer - UK
It's our job as leadership to create an environment of respect for our customer support teams among our customers. If things are so bad that you have to specify "professional resilience" in your candidates, that's a failure of leadership and the company, not in potential candidates.
Customer Success Manager, High Touch
This job was fine, fine, mostly fine until we hit the last bits of it, and then it started telling one hell of a story.
Enterprise Customer Success Manager
Still as obnoxious as the other two listings on the job board.
Community Manager
This seems like a somewhat hybrid role between standard Community work and Support work, which I always enjoy seeing. Given the duties, I do wish this were a more senior title, although the pay is great regardless.
Child Safety Enforcement Specialist, Trust and Safety
I'm not putting this in Tread Carefully because anything in the job is jumping out at me specifically – let's say it's a general wariness about Google's working environment and the fact that the company doesn't address how they protect the mental health of those working in Trust & Safety.
Senior Analyst, Community Operations
This role seems like an interesting blend of Trust & Safety, Community, and Customer Support. Alas, there's no salary transparency, though, so into Tread Carefully it goes.
Program Manager, Community
Again, the salary range is really wide, and the low end sucks. But everything else seems pretty straightforward.
Helpdesk Analyst
Overall, I'm going to put this in Eh, It's Probably Fine, with a caveat that I really think anyone applying to this role ought to press hard on the "demonstrate grace under pressure" bit.
Customer Success Manager
Honestly, this job description is a mess. Repeated paragraphs and sections, overly business-speaky, and poorly edited and formatted.
Customer Support Analyst (LATAM)
This is not an Analyst role. Also, no mention of benefits anywhere in the JD or on the Careers page.
Customer Success Training Specialist
Given the work this role will be doing and how often they will be working with senior leadership, I think it probably should have a more senior title and a slightly higher salary range.
Technical Support Engineer
Job description looks reasonable enough, but there's no salary transparency, so into Tread Carefully it goes.
Customer Success Manager
Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!
Enterprise Customer Success Manager
For a hybrid role in NYC, that seems like a low salary range. And there's a *new* two-for-one! Amazing, monday.com over here disrupting corporate red flags, love it.
HPC Support Engineer - Enterprise
Seems great – the Careers page is straightforward and informative and so is the job description. They seem to have a clear idea of their mission and what they're looking for in this role and they avoid euphemisms for startup life that often spell trouble in companies like this.
Support Operations Manager
I'm extremely confused. Maybe they posted the wrong job description under this job title?
Customer Success Specialist
I was worried about doing this one, because I'm such a fan of the product, but Scribe's Careers page is really well done and the job description is mostly fine.
Customer Success and Solutions Engineer
I can't tell if the person who wrote this isn't fluent in English (which I'm not criticizing) or if it was written by AI and really poorly edited (which I am criticizing).
Customer Success Manager
This job description (JD) is 2-3 times longer than the Director of Customer Success JD, despite the role supposedly being much less senior. It's just weird.
Training & Document Specialist
This one is good too. Ignore any weeping you might hear. The salary range is kind of wide, but it's okay because IT'S A UNION POSITION. A UNION. FOR REAL.
Customer Success Manager
It's a neat, actually useful product, but there are some definite red flags in the job description, so I advise caution and strategic questions if you end up interviewing.
