Customer Experience Manager
This seems intentionally worded to be confusing: "Exceptional 401k Match: We've got your financial future covered. Enjoy an 80% match of the first 10% deferral."
Steph Lundberg
Steph is a writer and Support leader/consultant. When she's not screaming into the void for catharsis, you can find her crafting, hanging with her kids, or spending entirely too much time on Tumblr.
Senior Client Success Manager
That's a suspiciously wide salary range. Also, the "ensure 100% client retention with high client satisfaction (9/10+ NPS scores)" made me do a double-take.
Manager of Customer Support
The application requires you to create an account with Dayforce, which seems like an even more corporate Workday, which I honestly didn't think was possible.
Supervisor, Technical Support
This is another wide salary range, but seeing as they're open to folks who are newer as managers, I actually think it's a good thing.
Customer Experience Representative
I've gotten multiple reports of this being a shady company with especially shady hiring practices. It also appears the Department of Labor is investigating them over unpaid overtime hours for its contractors.
Customer Success & Transformation Manager
Listen this is nonsense but they're hiring a ton so just go to their website I'm gonna lay down on the floor for a minute
Supervisor, Customer Success
Basically a can of Chock Full O' Nopes.
Senior Manager, Customer Success Management
Suspiciously wide salary range.
Technical Support Engineer
I think maybe I drank a really bad batch of coffee because nothing makes sense anymore.
Technical Support Specialist
A bilingual candidate with a bachelor's degree in computer science and technical expertise in cloud applications, mobile computing, and hardware device troubleshooting should not be making $35,403 to $59,500. I mean, come the fuck on.
Senior Director, Community
The salary range is great, if not really wide. My biggest concern is they're asking for 12+ years of experience in managing online communities, which could be fine if they count non-work experience.
Vice President, Global Customer Support
Job application is through Workday. My condolences.
Director of Product & Operations, Customer Experience
We are seeking a Director of Product & Operations, Customer Experiencee to lead our Customer Support and Moderation teams as well as lead Product initiatives related to internal tooling and Trust & Safety.
Director of Customer Success USA
Doesn't mention benefits anywhere in the job description or the Join Us page.
Director of Customer Success
I'll give Mosiac props on owning their job descriptions – I definitely think a person wrote this.
Senior Customer Success Manager
Candidates should have a strong attention to detail, but the company can't consistently capitalize its own name. Okay!
Principal, Customer Strategy
Obviously, there are some typos in the job description and it's very business-speaky, but I don't think either is particularly worrisome, especially since there are some green flags in this listing too (like being clear about the application and interviewing process).
