Trust & Safety Lead
I know I sound like a broken record, but there's a misalignment between this role's duties and its title/seniority. Also, no salary transparency.
Onsite
Roles that require you to work from a specific location maintained by your company, such as a headquarters or regional office.
Trust & Safety Specialist
I think Snap might be the first company since I've started doing Bad Job Bingo to actually mention anything about wellness for Trust & Safety team members, so it has that going for it. Unfortunately, it also has enough flags that it hits BINGO.
Child Safety Enforcement Specialist, Trust and Safety
I'm not putting this in Tread Carefully because anything in the job is jumping out at me specifically – let's say it's a general wariness about Google's working environment and the fact that the company doesn't address how they protect the mental health of those working in Trust & Safety.
Program Manager, Community
Again, the salary range is really wide, and the low end sucks. But everything else seems pretty straightforward.
Helpdesk Analyst
Overall, I'm going to put this in Eh, It's Probably Fine, with a caveat that I really think anyone applying to this role ought to press hard on the "demonstrate grace under pressure" bit.
Enterprise Customer Experience Manager
When I see the word "diplomatic" or any variation, I immediately start to worry about internal collaboration culture (or lack thereof).
Quality Assurance Program Lead, Trust & Safety Operations
So this job closed and then re-opened at some point since early February. Which, uh, seems like not the greatest sign, you know?
Vice President of Customer Success
See Finout's Senior Technical Support Engineer role for red flags so red they're bleeding into this job description, too.
Customer Support Specialist
I mean, I certainly dreamt of going to school for 4-6 years and earning a technical degree and THEN WORKING FOR ANOTHER 4+ YEARS to make $25 an hour for a company that won't even deign to give me a title that reflects the level of work I'm doing. WHERE DO I SIGN UP.
Senior Technical Support Specialist
This is more of an IT Support role, although that's not clear from the title. Having worked for a similar company, the job description seems pretty straightforward for this kind of role.
Lead Support Engineer
The role seems pretty straightforward, and the company's Carreers page is pretty standard corporate fare. The main thing putting this in Tread Carefully is the lack of salary transparency.
Team Lead, Customer Care
This, and the whole introductory paragraph, has some of the most flowery language to describe a middle manager role that I have ever read.
Director, Enterprise Digital Support
It's a call center director position at a corporate giant, so, you know. Do with that what you will.
Senior Customer Success Manager, Enterprise Accounts
Well-defined (and compensated) role and the company calls out in the JD how much they value their Success team. Obviously depends on how they actually treat the team, but it's nice to see.
Director, YouTube Trust and Safety
I'm not putting this in Tread Carefully because anything in the job is jumping out at me specifically – let's say it's a general wariness about Google's working environment and the fact that, again, the company doesn't address how they protect the mental health of those working in Trust & Safety.
Support Operations Manager
I'm extremely confused. Maybe they posted the wrong job description under this job title?
Customer Success and Solutions Engineer
I can't tell if the person who wrote this isn't fluent in English (which I'm not criticizing) or if it was written by AI and really poorly edited (which I am criticizing).
Application Support Specialist
See the Director, Customer Support listing for more on why this position also hit BINGO.
Customer Success Manager
It's a neat, actually useful product, but there are some definite red flags in the job description, so I advise caution and strategic questions if you end up interviewing.
Enterprise Customer Success Manager
For the most part, the job description is well-written and honest, but no salary transparency means that this job goes into Tread Carefully.
Senior Manager, Moderation Operations, Trust & Safety
See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.
Knowledge Management Lead, Trust & Safety Operations
See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.
Product Support Manager, Payments
Roblox apparently employs over 2000 people. I have combed through every single Careers-related page, even watched every video, and I honestly can't tell you if a single Black person works there.
Customer Success Manager
Strangely wide salary range; based on the Qualifications section, this is not an entry-level role.
