Sr. Customer Experience (CX) Operations Manager
You should take a drink of water every time you come across the word "operation" or a derivative in this job listing. You'll be really hydrated.
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Trust & Safety Data Analyst
Job description is thoughtful and well-written, benefits are excellent, and Careers page is clear and informative. This would be in Green Means Go except the salary range seems low for SF and NYC, especially considering they're wanting someone with a master's degree.
Enterprise Customer Success Manager
For the most part, the job description is well-written and honest, but no salary transparency means that this job goes into Tread Carefully.
Trust and Safety Enforcement Lead
I always want to call attention to the fact that companies are very good at acknowledging when certain roles might come into contact with disturbing content but are very bad at addressing how they plan to support your mental health post-exposure to said content.
Trust and Safety Responsible Deployment Policy Lead
Same note as with the other T&S Lead role: companies are very good at acknowledging when certain roles might come into contact with disturbing content but are very bad at addressing how they plan to support your mental health post-exposure to said content.
Trust and Safety Analyst
Yes, it's AI. I'm as surprised as you.
Privacy Operations Specialist
The "ambiguous environments" bit stands out to me in particular, since all of the responsibilities of the role seem pretty concrete in scope – so where's the ambiguity coming from?
VP, Trust & Safety
Don't love their use of "evangelize" in regards to working with stakeholders; there are plenty of alternatives for describing advocacy that don't have religious-extremist undertones.
Senior Community Manager
I know this title is Senior Community Manager, but given the duties of the role I'd expect it to be Head / Director of Community (unusually, though, the compensation is pretty spot on even if the title isn't).
Senior Manager, Moderation Operations, Trust & Safety
See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.
Knowledge Management Lead, Trust & Safety Operations
See the Product Support Manager, Payments post for important info on Roblox's lack of diversity.
Product Support Manager, Payments
Roblox apparently employs over 2000 people. I have combed through every single Careers-related page, even watched every video, and I honestly can't tell you if a single Black person works there.
Customer Success Specialist
Not clear if it's US-Remote or Remote-Worldwide. Misalignment between duties/requirements and title/seniority. No mention of benefits anywhere that I can find, and application asks for desired pay.
Customer Success Manager
Strangely wide salary range; based on the Qualifications section, this is not an entry-level role.
Technical Services Engineer
Strangely wide salary range, although it may be because they'll consider entry-level candidates.
Vice President, Global Incident Management & Escalations
Very wide salary range, but high enough that I don't think it really matters.
Product Support Specialist
Yes, it's AI. I'm as surprised as you. The job description is honest and straightforward, the compensation is fantastic for a role at this level, the benefits are great, the job application is thoughtful and not burdensome to applicants, and their Careers page is clear and informative. Wild, huh?
Senior Risk Analyst, Trust and Safety
Looooooool at this remote-baiting. Just say hybrid, my dudes.
Threat Investigator, Child Safety
Considering the highly sensitive investigations required and the disturbing content involved, Meta doesn't talk at all about how they'll support the mental health of the person in this role.
Manager, Trust and Safety
My friends. As a CX leader, I advise you to think very carefully before working in Trust & Safety for a company that routinely launches products before they've fully considered the risks and tactical challenges involved with said products.
Senior Director, Trust & Safety
Excellent benefits, including 4-day work weeks. That *might* have something to do with the Kickstarter union. I'm just saying.
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Technical Support Engineer
My biggest concern is that the pay seems really low for what reads like a mid-level Engineering job description – reads to me like they're trying to get a Dev on the cheap by placing them under Customer Success.
