$50k-$100k

Aug 24, 2024

Customer Experience & Service Transformation Management Manager

This job seems fine if very, very corporate.

Aug 18, 2024

Customer Success Manager, Strategic Accounts

I debated on whether to rate this one as Tread Carefully or BINGO, and decided on BINGO because of the EEO statement.

Aug 18, 2024

Customer Success Manager, High Touch

This job was fine, fine, mostly fine until we hit the last bits of it, and then it started telling one hell of a story.

Aug 18, 2024

Technical Support Representative

I'm on the fence about Drata's "rules" – on the one hand I appreciate the rules are highly visible and clear. But there are also more elements of toxic startup philosophy than I am personally comfortable with.

Aug 15, 2024

Product Specialist

This role has the same weird (and ableist) culture signals as the other roles at this company. And while there is salary transparency here (likely due to state laws requiring it, which is also a culture signal), the application asks for your target comp range, so into Tread Carefully it goes.

Aug 14, 2024

Associate Customer Success Manager

Nothing in particular is jumping out at me, but I confess I did skim. Did I mention it's long? Also that salary is as wide as the JD is verbose. One might say comically so.

Jun 30, 2024

Manager, Trust & Safety Complex Investigations

Again, such efficiency at getting to BINGO! Also, after all those super-specific requirements, "must have ethics" is sincerely hilarious.

Jun 30, 2024

Community & Identity Operations Specialist

Pay is shit, especially for onsite in LA, especially for a multi-lingual role.

Jun 30, 2024

Trust & Safety Specialist

I think Snap might be the first company since I've started doing Bad Job Bingo to actually mention anything about wellness for Trust & Safety team members, so it has that going for it. Unfortunately, it also has enough flags that it hits BINGO.

Jun 30, 2024

Trust & Safety Analyst I

Solid, straightforward job description with no red or yellow flags and a decent salary for what appears to be a truly entry-level Trust & Safety role.

Jun 30, 2024

Program Manager, Community

Again, the salary range is really wide, and the low end sucks. But everything else seems pretty straightforward.

Jun 30, 2024

Customer Success Engineer II

I was still mostly on board until I saw the salary. They want a discount engineer. LOL K!

Jun 30, 2024

Helpdesk Analyst

Overall, I'm going to put this in Eh, It's Probably Fine, with a caveat that I really think anyone applying to this role ought to press hard on the "demonstrate grace under pressure" bit.

Jun 30, 2024

Enterprise Customer Experience Manager

When I see the word "diplomatic" or any variation, I immediately start to worry about internal collaboration culture (or lack thereof).

Jun 8, 2024

Customer Support Manager (Hybrid)

All of this together paints a worrying picture of internal culture, especially how it relates to what's expected of the Support function.

Jun 8, 2024

Customer Success Manager

Honestly, this job description is a mess. Repeated paragraphs and sections, overly business-speaky, and poorly edited and formatted.

Jun 2, 2024

Community Lead

I am reading these job duties, and y'all, "you will sit at the intersection of product, marketing and customer support," my ass. This role is three whole jobs. Does no one else work at this company?

Mar 11, 2024

Manager, Owner and Partner Support

The salary range is interesting, to say the least – the low side is way too low, and I don't trust that the high side is actually on the table.

Mar 11, 2024

Customer Onboarding Specialist

OY WITH THE POODLES ALREADY.

Mar 11, 2024

Participant Support Specialist

I don't know if the hiring manager is an immature manager or what's happening here, but whoever wrote this job description does not have a good grasp of what makes a CX professional successful in their work. The only thing keeping this out of BINGO is that the salary is decent.

Mar 11, 2024

Customer Experience & Service Transformation Management Manager

Customer Success Manager, Strategic Accounts

Customer Success Manager, High Touch

Technical Support Representative

Product Specialist

Associate Customer Success Manager

Manager, Trust & Safety Complex Investigations

Community & Identity Operations Specialist

Trust & Safety Specialist

Trust & Safety Analyst I

Program Manager, Community

Customer Success Engineer II

Helpdesk Analyst

Enterprise Customer Experience Manager

Customer Support Manager (Hybrid)

Customer Success Manager

Community Lead

Manager, Owner and Partner Support

Customer Onboarding Specialist

Participant Support Specialist

Manager, Customer Success (East Coast)

Client Support Lead

Senior Customer Service Representative

Senior Technical Writer