Product Support Manager, Payments
Roblox apparently employs over 2000 people. I have combed through every single Careers-related page, even watched every video, and I honestly can't tell you if a single Black person works there.
Closed
Roles that are no longer accepting applications but that are kept for archival purposes.
Customer Success Specialist
Not clear if it's US-Remote or Remote-Worldwide. Misalignment between duties/requirements and title/seniority. No mention of benefits anywhere that I can find, and application asks for desired pay.
Customer Success Manager
Strangely wide salary range; based on the Qualifications section, this is not an entry-level role.
Technical Services Engineer
Strangely wide salary range, although it may be because they'll consider entry-level candidates.
Vice President, Global Incident Management & Escalations
Very wide salary range, but high enough that I don't think it really matters.
Product Support Specialist
Yes, it's AI. I'm as surprised as you. The job description is honest and straightforward, the compensation is fantastic for a role at this level, the benefits are great, the job application is thoughtful and not burdensome to applicants, and their Careers page is clear and informative. Wild, huh?
Senior Director, Trust & Safety
Excellent benefits, including 4-day work weeks. That *might* have something to do with the Kickstarter union. I'm just saying.
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Manager, Trust and Safety
My friends. As a CX leader, I advise you to think very carefully before working in Trust & Safety for a company that routinely launches products before they've fully considered the risks and tactical challenges involved with said products.
Senior Risk Analyst, Trust and Safety
Looooooool at this remote-baiting. Just say hybrid, my dudes.
Threat Investigator, Child Safety
Considering the highly sensitive investigations required and the disturbing content involved, Meta doesn't talk at all about how they'll support the mental health of the person in this role.
Technical Support Engineer
My biggest concern is that the pay seems really low for what reads like a mid-level Engineering job description – reads to me like they're trying to get a Dev on the cheap by placing them under Customer Success.
Customer Experience Associate
This job was mostly fine until we got to the "We're ideally seeking" section and then it was just downhill from there.
Quality Assurance CX Specialist
Still no mention of benefits, still probably only offering $65k for an on-site non-entry level role in NYC.
Patient Access Programs Operations Specialist
What is with all the "Poorly-edited job description requires attention to detail" winners lately?
Head of Support Engineering
This is a critical role within the Engineering organization leading and scaling our Support Engineering team. You will own and drive Tecton’s customer-facing support efforts to the next level to provide a phenomenal user experience.Â
Patient Access Programs Operations Analyst
After the first two poorly-edited job descriptions, it's just funny now.
Customer Success Manager, Public Sector
Y'all, the Company Careers page BINGOed before I even got to the job description, which actually looks fairly normal (if only available on LinkedIn). Not that I think y'all are doing this, but if anyone is, this is a really good example of why you can't just apply to a role based off a job listing.
Customer Support Manager
They repeat "dynamic environment" a lot. There are several other Success and Support roles open and the ones I've seen are pretty fair compensation-wise, so worth a look if working in a "fast moving dynamic environment" doesn't phase you.
Customer Experience Manager
This seems intentionally worded to be confusing: "Exceptional 401k Match: We've got your financial future covered. Enjoy an 80% match of the first 10% deferral."
Senior Client Success Manager
That's a suspiciously wide salary range. Also, the "ensure 100% client retention with high client satisfaction (9/10+ NPS scores)" made me do a double-take.
Manager of Customer Support
The application requires you to create an account with Dayforce, which seems like an even more corporate Workday, which I honestly didn't think was possible.
Supervisor, Technical Support
This is another wide salary range, but seeing as they're open to folks who are newer as managers, I actually think it's a good thing.
Customer Experience Representative
I've gotten multiple reports of this being a shady company with especially shady hiring practices. It also appears the Department of Labor is investigating them over unpaid overtime hours for its contractors.
