Customer Experience Manager
Title/seniority are misaligned with the responsibilities of the role. Lots of flags in the "Who you are" section which makes me think this role would not be well supported.
Closed
Roles that are no longer accepting applications but that are kept for archival purposes.
Customer Support Analyst
This job description is wacky. Some of the responsibilities are reasonable for a role at this level, and some are most definitely not.
Enterprise Customer Success Manager
Overall, I like this company's approach to job descriptions. Of the few I've read, all were carefully and thoughtfully written, focusing on the skills and qualities needed for a candidate to be successful without being obnoxious.
Customer Success Operations Associate
Same deal as with the Customer Success Manager – it's almost the exact same listing, including the degree requirements/GPA question, which seems like even more of a red flag.
Pricing Actuary
This job was so close to making it in Green Means Go! Unfortunately, they listed "competitive" comp without actually giving a number, so it missed out. Sad.
Cable Support Specialist
I'll take "What job description was written by AI?" for $400, Alex.
Customer Support Lead
This job was this close to making it into Green Means Go, but there’s a misalignment between the duties of the position and the job title, so alas, into this category it goes.
Head of Product Support
This one is listed under two different titles for a total of 4 times on their website. Not sure what’s up with that.
Senior Manager, BI Customer Experience
Job application is through Workday. My condolences.
Migration Expert (Contractor)
Compensation is per project depending on complexity, so no comp is not a red flag.
Senior VP of Support
This is an odd one. I’d expect to see both on-the-ground and macro-level responsibilities for a role like this, but it’s in such an odd mix that it comes across as if they didn’t consult the actual Support team when writing it or they’re not actually sure what they want out of the role.
Product Support Specialist
Shippo isn’t nearly as transparent about this frontline role as they are about the Senior Manager, Product Support role, which doesn’t sit well with me.
Director of Product Support
As Director of Product Support, you’ll lead a team of knowledgeable and dedicated associates and managers in their work to support and grow our creators’ businesses while maintaining performance KPIs.
Integration Support Engineering Specialist
$53k for a non-entry level, very technical role is laughable. The duties of the role and the title are also misaligned. And yes, again with the “not typical for offers to be made at or near the top of the [salary] range.”
Director of Customer Success
The benefits for this role/company are some of the best I’ve seen.
Head of Platform and Community
This is an alarmingly low salary for what appears to be at least 3 roles in one. Other flags: poorly edited job description, random mentions of required skills unrelated to job title, generic offering of “Benefits and health insurance.”
