Support Team Lead
Overall, it's pretty clear they're looking for a discount manager, which is enough to put this in Tread Carefully.
Closed
Roles that are no longer accepting applications but that are kept for archival purposes.
Senior Customer Success Manager
Seems good! No major flags and the benefits are great. Salary seems a little on the low side for a Senior Customer Success Manager, but if it's just a base salary with commission, it could be great.
Director, Global Customer Support
Seems fine. Sounds like a very call center-y, corporate role, which is fine if that's your thing. Benefits seem good, pay range is good (if broad).
Director of Support
I don't think they really know why they're hiring a Director of Support, which will likely make actually working in this role unpleasant, to say the least.
Customer Success Manager
I don't even know what this is supposed to mean, but you should NEVER EVER take on risk on behalf of the company employing you unless you're, like, a firefighter or something. Which this is very much not.
Customer Experience & Service Transformation Management Manager
This job seems fine if very, very corporate.
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Director of Customer Success
I think it would probably be fine, except there's no salary transparency, so into Tread Carefully it goes. Womp Womp.
Senior Manager, Technical Customer Support
These companies do know that no one's forcing them to build their cultures 20,000 leagues under the sea, right? Come out of the water. It's nicer up here.
VP, Global Customer Support
No major flags, Zuora seems to have a good grasp of what they want this position to accomplish, and the salary is excellent. Happy to put this in Eh, It's Probably Fine!
Support Engineer
No salary transparency and some interesting culture signals put this in Tread Carefully.
Manager, Customer Onboarding
Well, we're certainly building a narrative here, aren't we?
Director, Customer Success
Man, I really want to put this in Eh, It's Probably Fine, but alas, they claim a competitive salary without then sharing the salary. So – well, you know how this ends.
Technical Support Engineer - UK
It's our job as leadership to create an environment of respect for our customer support teams among our customers. If things are so bad that you have to specify "professional resilience" in your candidates, that's a failure of leadership and the company, not in potential candidates.
Technical Support Engineer – L3
I understand that it's customary for there not to be salary transparency in international roles, but I refuse to excuse companies simply because they're not required to have it, *especially* when they claim to offer competitive salaries.
Client Success Manager
This one is reader-submitted, and y'all. We're whipping out "unclear if you're joining a cult or a company" for maybe the first time ever, and I HAVEN'T EVEN LOOKED AT A JOB LISTING YET.
Customer Success Manager, Strategic Accounts
I debated on whether to rate this one as Tread Carefully or BINGO, and decided on BINGO because of the EEO statement.
Customer Success Manager, High Touch
This job was fine, fine, mostly fine until we hit the last bits of it, and then it started telling one hell of a story.
Technical Support Representative
I'm on the fence about Drata's "rules" – on the one hand I appreciate the rules are highly visible and clear. But there are also more elements of toxic startup philosophy than I am personally comfortable with.
VP, Customer Success and Technical Operations
I'm pretty impressed with the job description overall. They manage to convey the qualities they're looking for without being unnecessarily prescriptive or ableist, they seem to understand well what they're looking for, and the stated goals are unusually grounded for a VP of Success position.
Senior Technical Writer
I know this is a bit outside Support knowledge work, but I think it'd be a good fit for CX folks. The position seems fine, and the pay is great.
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Customer Success Specialist, Financial Services
This role has the same weird (and ableist) culture signals as the other roles from this company. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.
Product Specialist
This role has the same weird (and ableist) culture signals as the other roles at this company. And while there is salary transparency here (likely due to state laws requiring it, which is also a culture signal), the application asks for your target comp range, so into Tread Carefully it goes.
Customer Success Manager (B2B - Presales)
This role has the same weird (and ableist) culture signals as the other Manager roles. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.
Product Specialist
This role has the same weird (and ableist) culture signals as the Manager role. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.