Director of Customer Support
"We share your values: a dedication to Texans" is an...unexpectedly short list of values.
Full-time
Roles requiring you to work a standard 40 hours per week, regardless of permanent or temporary employee status.
Principal Customer Service Advisor - OPIS
This job description is something else. There I am, minding my own business, thinking this is a normal junior customer service role, and then I read with own two eyes: "A minimum of 7 years in an OPIS CS position[...]or 5-10 years experience in a contact center/customer service environment."
Director of Customer Success
I'll give Mosiac props on owning their job descriptions – I definitely think a person wrote this.
Senior Customer Success Manager
Candidates should have a strong attention to detail, but the company can't consistently capitalize its own name. Okay!
Director of Customer Success USA
Doesn't mention benefits anywhere in the job description or the Join Us page.
Director of Product & Operations, Customer Experience
We are seeking a Director of Product & Operations, Customer Experiencee to lead our Customer Support and Moderation teams as well as lead Product initiatives related to internal tooling and Trust & Safety.
Director, Technical Support
Look, I don't think you can honestly say you're "committed to fair and equitable compensation for all of [your] employees" and then only post salary ranges for leadership positions. Come on.
Principal, Customer Strategy
Obviously, there are some typos in the job description and it's very business-speaky, but I don't think either is particularly worrisome, especially since there are some green flags in this listing too (like being clear about the application and interviewing process).
Customer Support Advocate
Job application is through Workday. My condolences.
Client Support Associate
This is a mid-senior role at least – major misalignment between title/responsibilities and requirements.
Customer Solutions Consultant
So much casual (and occasionally weirdly aggressive) ableism in this job listing. Also, the video on their careers page is 1) a product sales pitch, and 2) all dudes. Is the entire leadership team just dudes?
Head of Customer Support
I have many concerns. That the title of the role doesn't match the title in the job description. The ridiculous salary. That the company has no Careers page and the role is only listed on LinkedIn. The stability/longevity of a company staking money on other people playing video games.
Customer Success Manager
Quora says they value diversity and want individuals of all backgrounds to apply but then they disadvantage those folks in salary negotiations by not volunteering even a base comp. Let's stop letting companies get away with this empty, spineless talk, huh?
Principal Customer Success Manager
There's an identical role open for San Francisco on Checkr's Jobs page.
Internal Support Strategy & Operations, Senior Manager
Support seems to report to Sales, which makes me twitch.
Manager, Product Support
I'm curious as to why this isn't a Director or Head of-level role when the description says that "Petvisor is the holding company for several subsidiaries [...] This is an exciting employment opportunity with responsibilities spanning the portfolio of companies."
Customer Experience Manager
Title/seniority are misaligned with the responsibilities of the role. Lots of flags in the "Who you are" section which makes me think this role would not be well supported.
Customer Support Analyst
This job description is wacky. Some of the responsibilities are reasonable for a role at this level, and some are most definitely not.
Enterprise Customer Success Manager
Overall, I like this company's approach to job descriptions. Of the few I've read, all were carefully and thoughtfully written, focusing on the skills and qualities needed for a candidate to be successful without being obnoxious.
Customer Success Operations Associate
Same deal as with the Customer Success Manager – it's almost the exact same listing, including the degree requirements/GPA question, which seems like even more of a red flag.
