Hybrid

Aug 24, 2024

Customer Experience & Service Transformation Management Manager

This job seems fine if very, very corporate.

Aug 15, 2024

VP, Customer Success and Technical Operations

I'm pretty impressed with the job description overall. They manage to convey the qualities they're looking for without being unnecessarily prescriptive or ableist, they seem to understand well what they're looking for, and the stated goals are unusually grounded for a VP of Success position.

Aug 15, 2024

Customer Success Manager (B2B - Presales)

This role has the same weird (and ableist) culture signals as the other Manager roles. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.

Aug 15, 2024

Product Specialist, Manager (Post Sales)

I'm just a girl, standing in front of a faceless company, asking them to stop saying this ableist bullshit.

Aug 15, 2024

Product Specialist, Manager (Pre Sales)

This role has the same weird (and ableist) culture signals as the other Manager roles. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.

Aug 14, 2024

Enterprise Customer Success Manager

Still as obnoxious as the other two listings on the job board.

Jun 30, 2024

Sr. Policy Manager, Trust & Safety

I am really struggling to understand this role at Match Group in comparison to the Trust & Safety Policy Manager role at Tinder (one of the dating apps in Match Group's portfolio).

Jun 30, 2024

Trust & Safety Policy Manager

I'm upgrading this to Tread Carefully based on their wisdom, but I'm still concerned that the junior title and experience requirements coupled with the pretty senior job duties is not a great mix for success.

Jun 30, 2024

Manager, Trust and Safety

Can we not? Can we just not require a T&S professional to have a "fun" attitude, especially when you haven't given any space to explaining how you'll care for their mental well-being? Ugh. Honestly, that pisses me off enough to put this into Tread Carefully.

Jun 30, 2024

Customer Experience Lead

Let's review: this is a lead role for managing multi-channel support agents, offering frontline support yourself, and executing duties that should be undertaken by a possibly fictional Director. For $20-$25 in Oakland, CA. Talk about some branding!

Jun 8, 2024

Customer Support Manager (Hybrid)

All of this together paints a worrying picture of internal culture, especially how it relates to what's expected of the Support function.

Jun 8, 2024

Customer Success Manager

Honestly, this job description is a mess. Repeated paragraphs and sections, overly business-speaky, and poorly edited and formatted.

Jun 8, 2024

Senior Technical Support Engineer

This company and job has the dubious honor of spawning not one, but TWO new BJB entries. I bet you can guess which ones.

Jun 8, 2024

Support Engineer

Genuinely one of the most diverse companies I've seen so far. And the rare case where a company claims diversity as a value and is clearly backing that up with their hiring. Cool!

Mar 11, 2024

Global Senior Director of Technical Customer Support

If this is a global senior leadership position (as described in the JD), it really should be at the VP-level or higher. Otherwise, everything seems normal enough, although I'm not sure about the salary range – seems low for a position at this level that's also hybrid in New York.