Los Angeles - SUPPORT HUMAN JOBS

Mar 17, 2026

Director, Customer Operations

Scribd is being transparent about not being a customer-first organization in which every team contributes to customer happiness. It's saying the company doesn't want to deal with customers, and you're constantly going to be nagging them for the smallest scraps to improve the customer experience.

Mar 10, 2026

Senior Support Supervisor

My opinions about the gig economy aside (which are mixed—I see the benefits and the considerable downsides), DoorDash's Careers page hero is very, very red and legit hurts my eyes.

Mar 9, 2026

Community Experience Specialist

ELEVEN WHOLE DAYS OFF? WOW! And absolutely no mention of PTO, but don't think about that! Think about the work environment that will make you wish desperately for home! Wait, no, don't think about that either.

Apr 6, 2025

Community Lead

It's probably a little pathetic how easy it is to get me on your side as an AI company. Oh, you're doing the bare minimum? WOULD YOU LIKE A COOKIE?

Mar 30, 2025

Director of Customer Education

I'm glad that my anxiety was proven unnecessary – this sounds like a great job with great pay and benefits. It's not so outstanding that I feel comfortable giving it a Green Means Go, but it's a high Eh, It's Probably Fine.

Oct 20, 2024

Customer Success Manager, Mid-Market

Still just vibes, still a BINGO.

Oct 20, 2024

Customer Onboarding Specialist

Since they're expecting candidates to operate on vibes only, so am I! And my vibes tell me this is a BINGO.

Sep 7, 2024

Director, Customer Experience

Y'all, the noise I made when I saw "CX Director, MeUndies" in the #jobs channel in ElevateCX. WOOOOOOOOOO. Okay, for real. I can do this. I am a serious professional.

Aug 25, 2024

Player Support Lead

The role itself seems fine, but the salary range is very wide, and the low end is way too low for a Lead role (especially at a company like Netflix). I don't think that's enough to put it in Tread Carefully, but I would ask about it if I were a candidate.

Aug 24, 2024

Customer Experience & Service Transformation Management Manager

This job seems fine if very, very corporate.

Aug 18, 2024

Client Success Manager

This one is reader-submitted, and y'all. We're whipping out "unclear if you're joining a cult or a company" for maybe the first time ever, and I HAVEN'T EVEN LOOKED AT A JOB LISTING YET.

Aug 15, 2024

Senior Technical Writer

I know this is a bit outside Support knowledge work, but I think it'd be a good fit for CX folks. The position seems fine, and the pay is great.

Jun 30, 2024

Community & Identity Operations Specialist

Pay is shit, especially for onsite in LA, especially for a multi-lingual role.

Jun 30, 2024

Customer Success Engineer II

I was still mostly on board until I saw the salary. They want a discount engineer. LOL K!

Mar 11, 2024

VP of Customer Success

Maybe they should have had Siena review this job listing before they posted it.

Mar 11, 2024

Director of Customer Success

But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.

Mar 11, 2024

Customer Success Manager

Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!

Jan 20, 2024

Director of Product & Operations, Customer Experience

We are seeking a Director of Product & Operations, Customer Experiencee to lead our Customer Support and Moderation teams as well as lead Product initiatives related to internal tooling and Trust & Safety.