Manager, Customer Onboarding
Well, we're certainly building a narrative here, aren't we?
Lead / Manager
Roles labeled as supervisor, lead, or manager, or that involve leading one or more individual contributors and being responsible for their professional development and work products.
Customer Success Manager (B2B - Presales)
This role has the same weird (and ableist) culture signals as the other Manager roles. Also, there's no salary transparency and the application asks for your target comp range, so into Tread Carefully it goes.
Product Specialist, Manager (Post Sales)
I'm just a girl, standing in front of a faceless company, asking them to stop saying this ableist bullshit.
Customer Support Manager
I can tell you that I think they're asking too much from a Manager-level role, and I think the evolution in their Support approach is a bad signal for the function and the company's future. Tread Carefully.
Manager, Trust & Safety Complex Investigations
Again, such efficiency at getting to BINGO! Also, after all those super-specific requirements, "must have ethics" is sincerely hilarious.
Trust & Safety Lead
I know I sound like a broken record, but there's a misalignment between this role's duties and its title/seniority. Also, no salary transparency.
Senior Manager, Trust and Safety Operations (Americas)
The salary is suspiciously wide, and, in my opinion, the low end is too low for a role this senior. Otherwise, it seems like a standard Trust & Safety Ops role.
Sr. Policy Manager, Trust & Safety
I am really struggling to understand this role at Match Group in comparison to the Trust & Safety Policy Manager role at Tinder (one of the dating apps in Match Group's portfolio).
Trust & Safety Policy Manager
I'm upgrading this to Tread Carefully based on their wisdom, but I'm still concerned that the junior title and experience requirements coupled with the pretty senior job duties is not a great mix for success.
Enforcement Lead, Trust & Safety
I continue to wish that Anthropic would address how they're mitigating the mental health risks of Trust & Safety work, and there are some minor flags ("fast-paced environment," hello darkness my old friend), but it's a solid Eh, It's Probably Fine.
Enterprise Customer Experience Manager
When I see the word "diplomatic" or any variation, I immediately start to worry about internal collaboration culture (or lack thereof).
Manager, Trust and Safety
Can we not? Can we just not require a T&S professional to have a "fun" attitude, especially when you haven't given any space to explaining how you'll care for their mental well-being? Ugh. Honestly, that pisses me off enough to put this into Tread Carefully.
Customer Experience Lead
Let's review: this is a lead role for managing multi-channel support agents, offering frontline support yourself, and executing duties that should be undertaken by a possibly fictional Director. For $20-$25 in Oakland, CA. Talk about some branding!
Manager, Safety and Integrity Analysis
Putting this in Eh, It's Probably Fine because the salary is quite wide and I'd like to see the title be a bit more senior given the required qualifications, but otherwise it's nice to see a T&S JD written with such obvious care and skill.
Quality Assurance Program Lead, Trust & Safety Operations
So this job closed and then re-opened at some point since early February. Which, uh, seems like not the greatest sign, you know?
Customer Support Manager (Hybrid)
All of this together paints a worrying picture of internal culture, especially how it relates to what's expected of the Support function.
Sr. Manager of Customer Support - SaaS Spend Management
The duties make sense for the title and seniority. This role seems to have actual authority to drive the strategy and resources of their team. The benefits look great. So I am genuinely sad to put this in Tread Carefully.
Lead Support Engineer
The role seems pretty straightforward, and the company's Carreers page is pretty standard corporate fare. The main thing putting this in Tread Carefully is the lack of salary transparency.
Community Lead
I am reading these job duties, and y'all, "you will sit at the intersection of product, marketing and customer support," my ass. This role is three whole jobs. Does no one else work at this company?
Vet Clinic Implementation Manager
Hey, this is exciting! I don't know if Vetcove read this Bad Job Bingo critique, but they've updated the title of this position to Vet Clinic Implementation Manager.
Psych Support Operations Manager
The duties of the role and title are badly misaligned – this should be a Director-level role.
Manager, Owner and Partner Support
The salary range is interesting, to say the least – the low side is way too low, and I don't trust that the high side is actually on the table.
Team Lead, Customer Care
This, and the whole introductory paragraph, has some of the most flowery language to describe a middle manager role that I have ever read.
Manager, Customer Success (East Coast)
Other than the casual ableism, this is a straightforward management role with a good compensation package.
