I'm surprised that they provide a salary range for their frontline role but not for this manager role. The way the bullet is phrased makes me wonder if it's a genuine, accidental oversight, but regardless – the lack of salary transparency means this has to go into Tread Carefully.
The difference is that this role is pretty entry-level and offers an avenue for folks in hospitality-based customer service roles to transition into a remote tech support role, gaining valuable startup experience in the meantime.
Not much to say about this one except that I'm irritated this leadership role is salaried and more adequately compensated while the frontline roles are not. That's some bullshit, Ramp.
I don't know about Miami, but $46.8K – $55K is shitty pay for a non-entry-level fintech support role in New York, even if it's remote.
Ladies, Gentlemen, Undecided, and Robots, it's the Incredible... Shrinking... Compensation Package! So great that you can't see it! Incredible because it's beyond imagining! Embark with Apollo.io on a fascinating adventure into the unknown!
This one is somewhat better for having lower requirements, but still. Boo.
I take back everything I said about positive culture signals at Robinhood. It's enough to make you ask yourself: What would Robin Hood do in this situation?
Overall, there are positive culture signals for the company, but I'm concerned that this position will be stretched too thin to provide the leadership and mentorship Robinhood wants to see, and there's some scope creep I'd ask about as an interviewee.
Maybe it's just me, but it feels like they're asking this Director position to do a lot. It almost reads as if they asked ChatGPT for a Director of Support & Ops job description and then didn't whittle it down at all to fit this specific role.
Y'all, the noise I made when I saw "CX Director, MeUndies" in the #jobs channel in ElevateCX. WOOOOOOOOOO. Okay, for real. I can do this. I am a serious professional.
Kong shows their heart in their values and in the job description. I can see the shape of what they're trying to do, so I'm willing to extend the benefit of the doubt and assume they'll grow over time. I guess we'll see what I hear and how they fare in future JDs!
Y'all. They just...describe what they want. They're not asking for "intelligent rockstars!" I'm verklempt.
It is galling – to say the least – to see Siena hiring human support for their product when they're happy enough for it to fuel an exaggerated AI craze that's led to a CX employment crisis everywhere else. The words irony and hypocrisy come to mind.
I think they're asking this role to do a lot of things, and unless they're hiring more than one person through this listing, I'm worried about the long-term success and energy of whoever ends up in it.
Overall, while I don't think there are any major flags, the USD salary range is a little low for a Senior Director role of this type, so I'm going to put it in Eh, It's Probably Fine.
Assuming this isn't just for show and they really are rewarding existing employee work and loyalty, it seems like a green flag to me. Overall, this is a clear job description and I see nothing but positive culture signals, so I'm throwing this in Green Means Go!
This role is not a purely CX role, but it does have a clear CX Ops focus, so I'm comfortable listing it here.
Looks like an interesting, meaty role, and I see no major flags. Pay is fantastic.
Love how these companies are independently committing to the theme this week.
Seems great, and the salary is amazing.
The role itself seems fine, but the salary range is very wide, and the low end is way too low for a Lead role (especially at a company like Netflix). I don't think that's enough to put it in Tread Carefully, but I would ask about it if I were a candidate.
Seems like a pretty straightforward role with no major flags. The salary is, of course, Netflix generous.
Seems fine, very corporate, but they're honest about that. Benefits are fine; pay is mostly okay – I think the low end is a little too low for a senior role, but not so low that it's a major flag.
I don't think they really know why they're hiring a Director of Support, which will likely make actually working in this role unpleasant, to say the least.
