Senior Manager, CX Strategy & Operations
We've rapidly ascended through the atmosphere and are now in the cold, dead vacuum of space.
Jobs
Showing of 412 jobs
Community Enablement Lead
This seems like an interesting Community role with a sizeable dash of Education, and I see no flags. Pay is great. Green Means Go!
Customer Success Manager, Fintech/BNPL
I was just thinking how unusual it is for Success roles to appear in the Green Means Go category, and now we have two. Neat!
Manager, Customer Success Management
Seems great. We get a little more information about the seniority of this role, so I don't really have any concerns about the responsibilities, and the pay seems great for the region.
Product Support, Bridge
This role is very similar to the other Product Support Specialist role, and so I have the same questions about leveling. But again, everything else is good, and the pay range makes sense for what seems to be a slightly more senior role.
Product Support Specialist, Money Management
The only reason this isn't going into Green Means Go is that a few responsibilities seem a little senior for this title. That could just be a lack of knowledge of their internal structure and leveling, though. Everything else seems good, and the pay is good for a technical/financial role.
Customer Support Specialist
Scream it with me: BEEEEEEEENEFITS AAAAAAAARE NOOOOOOOOOT PEEEEEEEEERKS
Customer Support Specialist
It's not the fall that kills you. It's the shitty pay at the bottom.
SVP, Global Customer Service and Operations
Lordy. Someone dial back the gas in this hot air balloon before we hit the exosphere.
Customer Support Specialist
Really puts that DEI statement into perspective, though. "We encourage underrepresented minorities to be underpaid in this role, which will affect their future compensation for years, if not forever."
Customer Support Specialist (Product Expert)
I don't even remember which job I was supposed to be rating. Goddamn. Oh right, Customer Support Specialist. I'm sure this will be *fine.*
Support Engineer
Well, that's some bullshit! Especially for a hybrid role in Denver. BINGO.
Senior Manager, Enterprise & Strategic Support
The rest of the job description seems fine. And while the pay is good for this role, it isn't for frontline roles, which pisses me off, so into Tread Carefully it goes.
Customer Support Specialist
This pay sucks. And for a hybrid role, it sucks way fucking more. BINGO.
VP, Customer Support & Revenue Cycle Management
Pay is great, but I dunno, man. You'd be putting a lot of faith in the goodwill of people who can fire you if you don't somehow influence them to run the company properly. I'm calling BINGO on this one.
Senior Support Operations Analyst
The rest of the JD is fine, and the pay is great, but there are enough worrying cultural signals and other red flags that I feel compelled to put this in Tread Carefully.
Senior Support & Enablement Operations Analyst
The job description is thorough and well-considered, and the pay is excellent, as are the benefits (among which are 100% company-paid for employees and dependents!). This is a high-ranking Eh, It's Probably Fine.
Product Support Analyst, EDI & API
Given the unusual schedule expectations and the very specific technical skills and experience required for this role, that salary range is not great. I mean, with the poor job market, they'll probably be able to hire someone at that comp, but. I'm not impressed. Tread Carefully.
Director, Customer Support
Having said all that, this role's responsibilities are well-scoped and make sense for a Director role, as do the requirements, which distinguish it well enough from the VP position. If it weren't for the lack of salary transparency, this would still go in Eh, It's Probably Fine, but alas.
VP, Customer Operations
Yet again, what would otherwise be a solid Eh, It's Probably Fine is getting thrown into Tread Carefully instead because there is no comp given. I guess I have job security after all?
Global Support Manager
Damn, I think this would be a high Eh, It's Probably Fine if it had salary transparency, but it doesn't. That's a big bummer, because I think there are a lot of positive cultural signals, and it would be a fun, meaty role for the right person. I reluctantly place this in Tread Carefully.
Trust & Safety Operations Analyst
Very straightforward Trust & Safety role; nothing jumps out at me as particularly concerning, and the pay is excellent. You'd be working for OpenAI.
Content Moderator
The pay is okay – $25 per hour for what appears to be a remote, entry-level role is good. And having started myself in CX as a contract content moderator, I can say it's a good way to get your foot in the door in Trust & Safety or CX.
Open Source Community Manager
Because it makes me feel hopeful about AI, I'm tentatively putting this in Green Means Go.
