Technical Support Representative
I'm on the fence about Drata's "rules" – on the one hand I appreciate the rules are highly visible and clear. But there are also more elements of toxic startup philosophy than I am personally comfortable with.
BINGO
The job won Bad Job Bingo. Welp.
Director, Support Operations
If you've been taking a shot every time they exclaim you should be energized by something, you are already drunk and we haven't even gotten out of the introduction.
Manager, Trust & Safety Complex Investigations
Again, such efficiency at getting to BINGO! Also, after all those super-specific requirements, "must have ethics" is sincerely hilarious.
Bilingual Trust & Safety Investigator
So many flags in a single sentence! I appreciate their commitment to an efficient Bad Job Bingo game.
Community & Identity Operations Specialist
Pay is shit, especially for onsite in LA, especially for a multi-lingual role.
Trust & Safety Specialist
I think Snap might be the first company since I've started doing Bad Job Bingo to actually mention anything about wellness for Trust & Safety team members, so it has that going for it. Unfortunately, it also has enough flags that it hits BINGO.
Customer Success Manager
Honestly, this job description is a mess. Repeated paragraphs and sections, overly business-speaky, and poorly edited and formatted.
Customer Support Analyst (LATAM)
This is not an Analyst role. Also, no mention of benefits anywhere in the JD or on the Careers page.
Knowledgebase & Training Associate, CX
So...AI wrote this job description, and no one proofread / edited it? Cool.
Manager, Owner and Partner Support
The salary range is interesting, to say the least – the low side is way too low, and I don't trust that the high side is actually on the table.
Client Support Lead
Okay, for starters, none (save one) of the duties listed in this JD are Lead-level duties. They clearly want a discount Director/VP of Support. (And at $70k-$150k, we're talking a *real* discount.)
Customer Experience
My first thought when looking at this company's Careers page was: "My god, they desperately need a middle-aged manager to decline their screentime requests an hour before bedtime."
Senior Customer Service Representative
Ah, so they want a discount manager. Cooooool.
Manager of Customer Support
Every time they talk about how fun they are, another venture capitalist gets a little red flag pocket square.
Support Operations Manager
I'm extremely confused. Maybe they posted the wrong job description under this job title?
Director of Customer Service (Support)
Company overall seems obsessed with "critical thinking" as an attribute, which makes me picture an office where people are, like, constantly running into closed doors. "Bob, Bob! She turned the doorknob! We're free! PUT HER RESUME ON THE TOP OF THE PILE."
Senior Customer Success Manager
I'm gonna be honest: parts of this job description read to me like the unfiltered ramblings of a 40-something divorced white woman who's just discovered hot yoga.
Customer Success Manager
This job description (JD) is 2-3 times longer than the Director of Customer Success JD, despite the role supposedly being much less senior. It's just weird.
Director of Customer Success
I had high hopes for this one, but the "energy" verbiage, the positivity stuff, calling health and dental a "perk" instead of the very important benefits you offer your employees in exchange for their labor...it leaves a bad taste in the mouth, you know?
Customer Service Representative
This one originally appeared in Tread Carefully but I got word from a reader that it might just be a scam. Approach with extreme caution.
Customer Support Lead
There's a misalignment between the duties of this position and its seniority, and before you come at me with "they don't do titles! dudebro noises", they're at this very moment advertising for a Director of Engineering, so clearly they're familiar with the concept of leveling.
Support Associate
I think there's a lot of performance about culture happening on Pulley's Careers page, especially considering the explanation of culture they link to is a Twitter thread from 2020.
Customer Service Representative Supervisor
Oof, let this be a lesson to me not to finalize my notes before I look at everything. The job description is harmless enough, but the real hints at culture and work environment are in the job application.
