Vice President, Customer Support
On the one hand, the company has obviously put a lot of effort into thoughtful recruitment and in employee benefits. On the other, there are some flags here that I'd ask about.
Tread Carefully
Didn’t quite hit bingo, but there were several yellow flags or more than one red flag.
Sr. Manager, Learning & Quality, Ring Technical Customer Support
Reading through the job description, the title seems misleading—this feels more like an AI content automation position than a Knowledge & Education one.
Trust & Safety Lead
I know I sound like a broken record, but there's a misalignment between this role's duties and its title/seniority. Also, no salary transparency.
Child Safety Enforcement Specialist, Trust and Safety
I'm not putting this in Tread Carefully because anything in the job is jumping out at me specifically – let's say it's a general wariness about Google's working environment and the fact that the company doesn't address how they protect the mental health of those working in Trust & Safety.
Senior Analyst, Community Operations
This role seems like an interesting blend of Trust & Safety, Community, and Customer Support. Alas, there's no salary transparency, though, so into Tread Carefully it goes.
Sr. Policy Manager, Trust & Safety
I am really struggling to understand this role at Match Group in comparison to the Trust & Safety Policy Manager role at Tinder (one of the dating apps in Match Group's portfolio).
Trust & Safety Policy Manager
I'm upgrading this to Tread Carefully based on their wisdom, but I'm still concerned that the junior title and experience requirements coupled with the pretty senior job duties is not a great mix for success.
Customer Success Engineer II
I was still mostly on board until I saw the salary. They want a discount engineer. LOL K!
Enterprise Customer Experience Manager
When I see the word "diplomatic" or any variation, I immediately start to worry about internal collaboration culture (or lack thereof).
Manager, Trust and Safety
Can we not? Can we just not require a T&S professional to have a "fun" attitude, especially when you haven't given any space to explaining how you'll care for their mental well-being? Ugh. Honestly, that pisses me off enough to put this into Tread Carefully.
Quality Assurance Program Lead, Trust & Safety Operations
So this job closed and then re-opened at some point since early February. Which, uh, seems like not the greatest sign, you know?
Head of Customer Experience
The company has an informative Careers page and the job duties make sense overall, but I'm going to say Tread Carefully for this one.
Customer Support Manager (Hybrid)
All of this together paints a worrying picture of internal culture, especially how it relates to what's expected of the Support function.
Senior Support Specialist APAC
There certainly could be a language barrier here, but all of the Support role descriptions from this company are odd in the same ways.
Sr. Manager of Customer Support - SaaS Spend Management
The duties make sense for the title and seniority. This role seems to have actual authority to drive the strategy and resources of their team. The benefits look great. So I am genuinely sad to put this in Tread Carefully.
Senior Support Specialist LATAM
There certainly could be a language barrier here, but all of the Support role descriptions from this company are odd in the same ways.
Principal Support Specialist MEA
There certainly could be a language barrier here, but all of the Support role descriptions from this company are odd in the same ways.
Director, Client Success
The company sounds fine and they have a solid Careers page. However, based on the job description, it's not totally clear why this is a Director-level role, and some of the job duties don't fit with a Success role.
Member Engagement Specialist, CES
I will say, "the ability to communicate effectively and persuasively is required" in a substance abuse disorder treatment environment made me pause (it sounds vaguely salesy, which is a little gross given the subject matter).
Senior Technical Support Specialist
This is more of an IT Support role, although that's not clear from the title. Having worked for a similar company, the job description seems pretty straightforward for this kind of role.
Lead Support Engineer
The role seems pretty straightforward, and the company's Carreers page is pretty standard corporate fare. The main thing putting this in Tread Carefully is the lack of salary transparency.
Vet Clinic Implementation Manager
Hey, this is exciting! I don't know if Vetcove read this Bad Job Bingo critique, but they've updated the title of this position to Vet Clinic Implementation Manager.
Psych Support Operations Manager
The duties of the role and title are badly misaligned – this should be a Director-level role.
Director of Customer Success
But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.
