Lead Support Engineer
The role seems pretty straightforward, and the company's Carreers page is pretty standard corporate fare. The main thing putting this in Tread Carefully is the lack of salary transparency.
United States
Community Lead
I am reading these job duties, and y'all, "you will sit at the intersection of product, marketing and customer support," my ass. This role is three whole jobs. Does no one else work at this company?
Vet Clinic Implementation Manager
Hey, this is exciting! I don't know if Vetcove read this Bad Job Bingo critique, but they've updated the title of this position to Vet Clinic Implementation Manager.
Knowledgebase & Training Associate, CX
So...AI wrote this job description, and no one proofread / edited it? Cool.
Psych Support Operations Manager
The duties of the role and title are badly misaligned – this should be a Director-level role.
Manager, Owner and Partner Support
The salary range is interesting, to say the least – the low side is way too low, and I don't trust that the high side is actually on the table.
Director of Customer Success
But I thought this is what Siena was for? Are you saying you need humans to support humans? Real food for thought.
VP of Customer Success
Maybe they should have had Siena review this job listing before they posted it.
Customer Success Training Specialist
Given the work this role will be doing and how often they will be working with senior leadership, I think it probably should have a more senior title and a slightly higher salary range.
Participant Support Specialist
I don't know if the hiring manager is an immature manager or what's happening here, but whoever wrote this job description does not have a good grasp of what makes a CX professional successful in their work. The only thing keeping this out of BINGO is that the salary is decent.
Senior Customer Success Manager, Enterprise Accounts
Well-defined (and compensated) role and the company calls out in the JD how much they value their Success team. Obviously depends on how they actually treat the team, but it's nice to see.
Team Lead, Customer Care
This, and the whole introductory paragraph, has some of the most flowery language to describe a middle manager role that I have ever read.
Manager, Customer Success (East Coast)
Other than the casual ableism, this is a straightforward management role with a good compensation package.
Support Operations Manager
Genuinely, y'all, I don't think they know what Support is. I'm not being funny. I think someone is very confused. Or I am very confused. One of us is very confused.
Global Senior Director of Technical Customer Support
If this is a global senior leadership position (as described in the JD), it really should be at the VP-level or higher. Otherwise, everything seems normal enough, although I'm not sure about the salary range – seems low for a position at this level that's also hybrid in New York.
Client Support Lead
Okay, for starters, none (save one) of the duties listed in this JD are Lead-level duties. They clearly want a discount Director/VP of Support. (And at $70k-$150k, we're talking a *real* discount.)
Customer Success Manager
Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!
Senior Customer Service Representative
Ah, so they want a discount manager. Cooooool.
Sr. Director, Chief of Staff to CCO
I'm posting this here because 1) A CX professional would absolutely kill it in this role, and 2) GET THAT MONEY.
Sr. Executive Assistant - CCO
Again, a CX pro with an EA background would be a great fit for this role (I know y'all are out there!) and the pay is great.
Trainer and Content Manager
As with the other two roles listed here, no salary given and no mention of benefits anywhere.
Senior Technical Writer
Seems like an interesting, thoughtfully conceived role.
Customer Support Program Management Intern (Summer 2024)
I'm torn on this one. I don't think I've ever seen a Customer Support Intern anywhere else, so that Okta offers an intern program for this is very cool. But the fact that they don't say what the comp is makes me think they're just trying to get Support work on the cheap.
