Technical Support Engineer (L5)
Seems great, and the salary is amazing.
$100k-$150k
Player Support Lead
The role itself seems fine, but the salary range is very wide, and the low end is way too low for a Lead role (especially at a company like Netflix). I don't think that's enough to put it in Tread Carefully, but I would ask about it if I were a candidate.
Investigations & Response Manager, Customer Trust & Privacy
Seems like a pretty straightforward role with no major flags. The salary is, of course, Netflix generous.
Senior Contact Center Operations Strategist
Seems fine, very corporate, but they're honest about that. Benefits are fine; pay is mostly okay – I think the low end is a little too low for a senior role, but not so low that it's a major flag.
Senior Customer Success Manager
Seems good! No major flags and the benefits are great. Salary seems a little on the low side for a Senior Customer Success Manager, but if it's just a base salary with commission, it could be great.
Director, Global Customer Support
Seems fine. Sounds like a very call center-y, corporate role, which is fine if that's your thing. Benefits seem good, pay range is good (if broad).
Customer Experience & Service Transformation Management Manager
This job seems fine if very, very corporate.
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Customer Success Manager, Strategic Accounts
I debated on whether to rate this one as Tread Carefully or BINGO, and decided on BINGO because of the EEO statement.
Customer Success Manager, High Touch
This job was fine, fine, mostly fine until we hit the last bits of it, and then it started telling one hell of a story.
Senior Technical Writer
I know this is a bit outside Support knowledge work, but I think it'd be a good fit for CX folks. The position seems fine, and the pay is great.
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Associate Customer Success Manager
Nothing in particular is jumping out at me, but I confess I did skim. Did I mention it's long? Also that salary is as wide as the JD is verbose. One might say comically so.
Enterprise Customer Success Manager
Still as obnoxious as the other two listings on the job board.
Sr. Manager, Learning & Quality, Ring Technical Customer Support
Reading through the job description, the title seems misleading—this feels more like an AI content automation position than a Knowledge & Education one.
Community Manager
This seems like a somewhat hybrid role between standard Community work and Support work, which I always enjoy seeing. Given the duties, I do wish this were a more senior title, although the pay is great regardless.
Trust & Safety Specialist
I think Snap might be the first company since I've started doing Bad Job Bingo to actually mention anything about wellness for Trust & Safety team members, so it has that going for it. Unfortunately, it also has enough flags that it hits BINGO.
Program Manager, Community
Again, the salary range is really wide, and the low end sucks. But everything else seems pretty straightforward.
Senior Manager, Trust and Safety Operations (Americas)
The salary is suspiciously wide, and, in my opinion, the low end is too low for a role this senior. Otherwise, it seems like a standard Trust & Safety Ops role.
Sr. Policy Manager, Trust & Safety
I am really struggling to understand this role at Match Group in comparison to the Trust & Safety Policy Manager role at Tinder (one of the dating apps in Match Group's portfolio).
Trust & Safety Policy Manager
I'm upgrading this to Tread Carefully based on their wisdom, but I'm still concerned that the junior title and experience requirements coupled with the pretty senior job duties is not a great mix for success.
Enterprise Customer Experience Manager
When I see the word "diplomatic" or any variation, I immediately start to worry about internal collaboration culture (or lack thereof).
Director, Trust & Safety
They mention that this role has global responsibilities a few times, and as much as I appreciate the close relationship with Support, considering the scale of the work, I think this should really be a VP-level title.
Manager, Trust and Safety
Can we not? Can we just not require a T&S professional to have a "fun" attitude, especially when you haven't given any space to explaining how you'll care for their mental well-being? Ugh. Honestly, that pisses me off enough to put this into Tread Carefully.
Manager, Safety and Integrity Analysis
Putting this in Eh, It's Probably Fine because the salary is quite wide and I'd like to see the title be a bit more senior given the required qualifications, but otherwise it's nice to see a T&S JD written with such obvious care and skill.
Head of Customer Experience
The company has an informative Careers page and the job duties make sense overall, but I'm going to say Tread Carefully for this one.
