Customer Success Manager
Boy this job opening sure sounds like Support! But nah, can't be, they have their AI for that!
Remote
Roles that allow you to work full-time from your home or other location determined by you.
Customer Experience
My first thought when looking at this company's Careers page was: "My god, they desperately need a middle-aged manager to decline their screentime requests an hour before bedtime."
Senior Customer Service Representative
Ah, so they want a discount manager. Cooooool.
Sr. Director, Chief of Staff to CCO
I'm posting this here because 1) A CX professional would absolutely kill it in this role, and 2) GET THAT MONEY.
Sr. Executive Assistant - CCO
Again, a CX pro with an EA background would be a great fit for this role (I know y'all are out there!) and the pay is great.
Implementation Product Specialist - Fire Documentation/ePCR - Canada
As with the Director of Support role, no comp given, no mention of benefits anywhere.
Trainer and Content Manager
As with the other two roles listed here, no salary given and no mention of benefits anywhere.
Senior Technical Writer
Seems like an interesting, thoughtfully conceived role.
Customer Support Program Management Intern (Summer 2024)
I'm torn on this one. I don't think I've ever seen a Customer Support Intern anywhere else, so that Okta offers an intern program for this is very cool. But the fact that they don't say what the comp is makes me think they're just trying to get Support work on the cheap.
Customer Success Intern (Summer 2024)
Same concerns as with the Support Intern position – no indication of what the pay is or even if the internship is paid at all.
Director of Support
This isn't necessarily a red flag given the nature of First Due's product (software for EMS and Fire agencies), but when I read this I thought for sure they'd have a great compensation package to go with this requirement! But nope, they don't.
Technical Customer Support Manager
This really should be a more senior title – Head of, at least. But the salary, responsibilities, and requirements of the position seem otherwise appropriate for the title of manager, and the Careers page looks good.
HPC Support Engineer - Enterprise
Seems great – the Careers page is straightforward and informative and so is the job description. They seem to have a clear idea of their mission and what they're looking for in this role and they avoid euphemisms for startup life that often spell trouble in companies like this.
Customer Experience Manager
I don't see any major flags and that's a good salary range for an early career role.
Director of Central Support
If I score this strictly, it could be a BINGO, but I'm not going to. Honestly, for the right person, going in with their eyes open (and assuming the pay doesn't suck)? It could be an interesting, meaty role.
Director, Technical Support (L2)
"You want to be with the best" -- No. Throw me in the dumpster. Those trash pandas are my real family.
Trust & Safety Solutions Manager
Careers page is pretty basic; doesn't mention benefits at all, and neither does the job description. Otherwise, Cinder does a good job of explaining what its looking for in this role, and I don't see any major flags.
Senior Consultant
Holy shit, SO MANY RED FLAGS, SO FAST. This is the most unhinged job description I've ever reviewed.
Senior Manager, Member Services and Customer Retention
And there it is, folks, our first Seriously, Maybe Don't of the week! Imagine being an education company that thinks education isn't political. IMAGINE.
Head of Business Operations
Do not do a shot every time you read the words "competent" or "competence." You will die of alcohol poisoning.
Customer Success Specialist
I was worried about doing this one, because I'm such a fan of the product, but Scribe's Careers page is really well done and the job description is mostly fine.
Senior Customer Success Manager
I'm gonna be honest: parts of this job description read to me like the unfiltered ramblings of a 40-something divorced white woman who's just discovered hot yoga.
Director of Customer Support
Duties are pretty standard for a role like this, as are the qualifications. What's frustrating is the lack of standard info, like salary, benefits, or even normal hints about the rest of the company, so I'm putting it in Tread Carefully.
