Manager, Customer Success (East Coast)
Other than the casual ableism, this is a straightforward management role with a good compensation package.
Eh, It's Probably Fine
A few flags popped up, but no serious ones.
Sr. Executive Assistant - CCO
Again, a CX pro with an EA background would be a great fit for this role (I know y'all are out there!) and the pay is great.
Sr. Director, Chief of Staff to CCO
I'm posting this here because 1) A CX professional would absolutely kill it in this role, and 2) GET THAT MONEY.
Customer Experience Manager
I don't see any major flags and that's a good salary range for an early career role.
Trust & Safety Solutions Manager
Careers page is pretty basic; doesn't mention benefits at all, and neither does the job description. Otherwise, Cinder does a good job of explaining what its looking for in this role, and I don't see any major flags.
Customer Success Specialist
I was worried about doing this one, because I'm such a fan of the product, but Scribe's Careers page is really well done and the job description is mostly fine.
Customer Success and Solutions Engineer
I can't tell if the person who wrote this isn't fluent in English (which I'm not criticizing) or if it was written by AI and really poorly edited (which I am criticizing).
Senior Manager of Customer Support
Given the listed duties and that this position reports to the VP of Operations and will collaborate closely with senior leadership, it really needs to be more senior than a Senior Manager (I'm thinking at least a Director of Support, if not Head of).
Senior Technical Support Engineer
The Must Haves section makes this essentially a highly-skilled senior communicator/engineer role, which makes the salary way too low for what they're asking for.
Director – Product Support
Veeva is a Public Benefit Corporation. I don't agree with some of their restrictions, but I think their honesty is a green flag.
Senior Director, Technical Support Engineering
Salary range is wide but high enough that I don't think anyone will really care.
Customer Care Manager
This seems okay? They're honest about the fact the company's experimenting with what works and what doesn't, which I appreciate, and the pay is pretty good for a non-technical, actually mid-level manager role.
Member Experience Associate
I think the pay is a little low for the level of work this role will be doing, but then I pretty much always think CX folks should be paid more.
Trust & Safety Data Analyst
Job description is thoughtful and well-written, benefits are excellent, and Careers page is clear and informative. This would be in Green Means Go except the salary range seems low for SF and NYC, especially considering they're wanting someone with a master's degree.
Trust and Safety Enforcement Lead
I always want to call attention to the fact that companies are very good at acknowledging when certain roles might come into contact with disturbing content but are very bad at addressing how they plan to support your mental health post-exposure to said content.
Trust and Safety Responsible Deployment Policy Lead
Same note as with the other T&S Lead role: companies are very good at acknowledging when certain roles might come into contact with disturbing content but are very bad at addressing how they plan to support your mental health post-exposure to said content.
Privacy Operations Specialist
The "ambiguous environments" bit stands out to me in particular, since all of the responsibilities of the role seem pretty concrete in scope – so where's the ambiguity coming from?
VP, Trust & Safety
Don't love their use of "evangelize" in regards to working with stakeholders; there are plenty of alternatives for describing advocacy that don't have religious-extremist undertones.
Senior Community Manager
I know this title is Senior Community Manager, but given the duties of the role I'd expect it to be Head / Director of Community (unusually, though, the compensation is pretty spot on even if the title isn't).
Customer Success Manager
Strangely wide salary range; based on the Qualifications section, this is not an entry-level role.
Technical Services Engineer
Strangely wide salary range, although it may be because they'll consider entry-level candidates.
Vice President, Global Incident Management & Escalations
Very wide salary range, but high enough that I don't think it really matters.
Senior Director, Trust & Safety
Excellent benefits, including 4-day work weeks. That *might* have something to do with the Kickstarter union. I'm just saying.
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